Need help with a fundraiser, donation, payout, or account issue? Reach out to our team — we read every message.
App questions, board issues, payments, or anything not working right.
Fill in the form and the right team will get back to you, usually within one business day.
Most enquiries are answered within one business day, Monday to Friday (AEST).
Suspected fraud or stuck payouts are escalated immediately — usually resolved within a few hours.
We aim to action data access or deletion requests within 30 days, in line with Australian privacy law.
Formal legal notices receive a response within five business days.